Goods that are personalised, bespoke or made-to-order to your specific requirements are non-returnable, unless faulty.
We offer an exchange policy on stock items if you would prefer a different design. Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.
If you should receive a faulty or damaged item, please notify us within seven days.
To arrange a return, or if the item you received is faulty, or is not what you originally ordered, please email firstname.lastname@example.org quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
If you are returning an item to us for an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded.
All products to be returned, must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
To view our refund policy please click here: refund policy